As a customer, you have the option to choose the shipping option that works best for you. We provide courier delivery service and local pick-up. Customers are not required to pay any delivery charge when choosing the local pick-up. For courier delivery service, the cost depends on your selected shipping option and the destination.

1.  Courier Delivery

1.1)  Local Delivery Service

• The products will be delivered by a Local courier within 3 to 10 days after our email confirmation, to the destination provided by the customer.
• Each order will be delivered to ONE destination only.
• If the delivery is failed, an email notification will be sent to the customer, with the self pick-up information at our office. The customer is required to show HKID card or passport and the order confirmation email for product collection. If the product is not collected in six months, we reserve the right to handle the products at our discretion and will not be responsible for any loss it might incur to the customer.
• The delivery service will not be provided if the postal address is a Post Box or Post Office.
• Please sign on the delivery note to confirm the product under good condition.

1.2)  International Delivery Service

• We also provide a non-local delivery service. For the countries at service and the delivery charge, please refer to the shopping cart while placing an order. The charges vary from different products and quantities.
• Under normal situation, the products will be delivered by EMS within 3 to 10 working days after our email confirmation, to the destination provided by the customer.
• If the delivery is failed, an email notification will be sent to the customer, with the self pick-up information at our office. The customer is required to show HKID card or passport and the order confirmation email for product collection. If the product is not collected in six months, we reserve the right to handle the products at our discretion and will not be responsible for any loss it might incur to the customer.
• The delivery service will not be provided if the postal address is a Post Box or Post Office.

           1.3)  Change of Delivery Address

• Please e-mail or telephone our office if you want to change your delivery address after order confirmation. You may have to pay for the extra cost incurred. Once the order is dispatched to the courier, we will not accept any request for the change of delivery address. We are not responsible for any loss it might incur to the customer.

2. Self Pick-Up

Customer may choose the self pick-up option for the online order or authorize someone on your behalf to pick up the order.

2.1) Self Pick-Up

Once your order is ready for pick-up, we will inform you of the pick-up details. You are required to print the order confirmation and have it with you to our office for picking up your order. If you forgot to bring your order confirmation with you, we might request you to produce your HKID card for verification in order to protect your interest from any unauthorized collection.

2.2) Authorized Collection

You may authorize someone on your behalf to collect the order for you. You are required to provide the order confirmation and your authorization letter to your representative. The name and HKID Card number of the authorized representative have to be written in your authorization letter together with a copy of your HKID card. We will request your representative to produce his / her HKID Card for verification.

2.3) Collection Hours

Please refer to our Office Working Hours.

3. Change of Delivery Method

3.1) If you have any questions about the courier or the delivery charges, please call us or e-mail us for enquiry.
3.2) Once the order is dispatched to the courier, we cannot accept any request for the change of delivery method, including change of other courier company or change from self-pickup to courier delivery.
3.3) If customers insist on changing the delivery method to self pick-up, we may arrange for that only if the order has not been dispatched. However, the paid delivery charge will not be refunded. We reserve the right to deny any change request once the order is confirmed and will not be responsible for any loss it might incur to the customer.

4. Damaged Products Exchange / Refund

4.1) If there is any damage when the product delivered, please contact us by email cs@818aroma.com immediately.

4.2) Customer should return the damaged products and delivery invoice to us for investigation, in order to process the redemption or refund.

4.3) All products can be exchanged once only. After checking the returned damaged products and certifications, our company reserves the right to reject the exchange or refund request.

4.4) Please be reminded that we will not be responsible for any damage or loss of products that occurred by postal failure.

5. Remarks

5.1) All items are available until stock lasts. No prior notice will be posted for any out-of-stock products.

5.2) We reserve the rights to change the product information and price, delivery charge, and shopping terms and conditions anytime without prior notice.

5.3 We reserve the right to make all final decisions if any dispute arises.